Quality Warranty

QUALITY GUARANTEE POLICY:

POWKONG is dedicated to designing and manufacturing video game style electronic products to provide you with a personalized experience. We have strict control of the materials and workmanship. Each product is quality tested. POWKONG quality warranty applies only when our products have been put to the use intented by POWKONG and specifically excludes defects from misuse, use beyond a product’s intented purpose or coincidental and consequential damages. This warranty also specifically excludes the damages to devices stored or carried in POWKONG products.

GUARANTEE DURATION:

POWKONG warrants the product against defects in materials and workmanship for 1-year from the date of original purchase ("Warranty Period") when the product is purchased on an official authorization channel. (Amazon, Official Website)

POWKONG PROMISE:

If a defect covered by the warranty occurs during the warranty period, we will provide unconditional replacement service for the product that POWKONG determined to be defective.Product damaged within 30days from the date of original purchase shall be entitled to a refund.

WHAT IS COVERED BY THE WARRANTY?

Any damages resulting from normal wear, tear and use that affect the functionality of the POWKONG products are covered during the warranty period.

WHAT IS NOT COVERED BY THE WARRANTY?

Damages not covered are those resulting from abuse, normal wear and tear that DO NOT affect the functionality of the bag, and accidental damage. 

 

Damage caused by improper cleaning method is not covered by the warranty. 

POWKONG is not responsible for wear and tear naturally and inevitably occurs as a result of normal use that DO NOT affect the functionality of the bag, which includes changes in color, abrasions, and general breakdown of materials over time. 

Warranty service does not cover any accidental damages which include rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse and others.

WARRANTY APPLICATION:

You can contact us directly by sending us an email support@powkong.com, Monday-Friday 9:00am-6:00pmEST. Please attach your order number and related pictures to the email.We will respond you within 24 hours.